Privacy policy

This Privacy Policy outlines how Amplifon S.p.A. and our “affiliates” (i.e. the companies belonging to the Amplifon Group) (collectively “we”, “us” or “our”), may collect and use information that identifies or is associated with you (your "personal information") when you use our website at www.earpros.com/uk (the "website").

We are committed to protecting the privacy of your personal information.  Please ensure that you have read this Privacy Policy and understood how we collect, store, use and disclose your personal information before using our website.

Amplifon S.p.A. and Amplifon Ltd. will be the controllers of the personal information we collect about you when you use our website. This means that these parties determine and are responsible for how this personal information is used.

The processing is overseen by the Data Protection Officer of Amplifon S.p.A., who can be contacted at privacy-UK@earpros.com.

We collect certain personal information that you submit directly to us when you use certain functionalities of the website, such as when you contact us to schedule a consultation or correspond with us by phone, e-mail or otherwise in relation to our products.

We will indicate to you where the provision of certain personal information is required in order for us to process your request or respond to your query. If you choose not to provide such personal information, we may not be able to process or respond to your request.

The information we may request from you includes your contact information (such as your name, full names, addresses, phone numbers, and email addresses) and whether or not you currently use hearing aids.

The table at Annex 1 sets out further details about the categories of personal information we collect about you and how we use that information when you use the website, as well as the legal basis which we rely on to process the personal information.

We may also collect information automatically about your use of our website through software application tools and data files, such as cookies, web log files, IP addresses, device state information, unique device identifiers, device hardware and OS information, and information relating to how the website is functioning.

The table at Annex 2 sets out further details about the categories of personal information we collect about you automatically and how we use that information when you use the website, as well as the legal basis which we rely on to process the personal information.

We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.

We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the website and developing new products and features. We may also share such anonymised and aggregated information with others.

To learn more about the types of cookies we use and how you can control what cookies are placed on your device, please see our Cookie Policy.

We are not required to obtain your consent for most of the processing activities that we undertake in respect of your personal information.

We may, however, need your consent in limited circumstances for some uses of certain personal information. For instance, in certain circumstances, we may need your consent to use certain sensitive information, such as information about your health. For this purpose, before providing us your personal information you are require to flag the provision of your consent into our website.

You will never be obliged to give us this consent. Where you have given us consent to collect, use or disclose your personal information in a certain way, you may withdraw your consent at any time. If you wish to withdraw any consent that you have given us, please contact us using the details at the end of this Privacy Policy.

We will usually store the personal information we collect about you for no longer than necessary for the purposes set out in Annex 1 and Annex 2, in accordance with our legal obligations and legitimate business interests, and in any case no later than 7 years.

We may share your personal information with the following, as required in accordance with the uses set out in Annexes 1 and 2:

• Service providers and advisors. We may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing professional services, such as legal and accounting services, mailing, email or chat services, fraud prevention, web hosting, or providing analytic services.
• Our affiliates. We may share your personal information with other companies owned or controlled by Amplifon S.p.A. These companies will use your personal information in the same way as we can under this Privacy Policy.
• Purchasers and third parties in connection with a business transaction. In the event that we or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, your personal information may be one of the transferred assets
• Law enforcement, regulators and other parties for legal reasons. We may share personal information with third parties as required by law or if we reasonably believe that such action is necessary (1) to enforce our terms of service, to comply with Applicable Laws or to protect the rights, property or safety of us or others, (2) to comply with a valid order or process from a public authority, (3) to protect against misuse or unauthorized use of our website, (4) to detect or prevent criminal activity or fraud.

We do not subject your data to fully automated decisions, which produce legal effects that concern you or that significantly affect your person, rather we collect and analyze the data you supply in order to carry out an analysis of your behaviour, preferences and habits, so as to allow our affiliate to provide the promotional activities that are more in line with your individual needs.

In order to allow the pursuit of the Purpose, your data will necessarily be transferred to our affiliate operating in the territory where you live. We will not transfer your personal information to countries outside the European Economic Area.

You have the right to request from us:

• Access: You have the right to obtain:
  
  - confirmation of whether and where we are processing your personal information;
  - information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
  - information about the categories of recipients with whom we may share your personal information;
  - and a copy of the personal information we hold about you.

• Correction: You have the right to correct or supplement the personal information you have provided to us if it is inaccurate or incomplete.
• Erasure / Deletion: You have the right, in certain circumstances, to have your personal information deleted, such as if it is no longer necessary for our purposes, if you withdraw your consent or you object to our use of it, or if our use of it is unlawful.
• Limitation: you have the right, in certain circumstances, to require us to limit the processing of your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
• Portability: You can ask to receive your data, or to have them transmitted to another holder you have indicated, in a structured, commonly used format, readable by automatic device.

You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case.  You can object to marketing activities for any reason.

You may ask to exercise your rights by contacting us by sending an e-mail to: privacy-UK@earpros.com.

To help us identify the personal information and respond to your request, please include the following information in any request you send to us to exercise your rights:

• Your name and surname;
• The type of the request.

Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights. This can be done by providing a scanned copy of a valid identity document or a signed photocopy of a valid identity document.

We will seek to respond to any request relating to your rights within one month of receipt of such request.

Where, given the complexity of the claim or the number of requests received, the above deadline cannot be met, we will inform you of the extended deadline in which we will respond to your request. Such extension may not be more than two months from the date on which we notify you that an extension is required.

Where we do not follow up on your request, we will inform you within the one month deadline of the grounds on which we have based our decision and of you right to refer a complaint to your national data protection authority. If you are in the UK, you can contact the Information Commissioner's Office at https://ico.org.uk/global/contact-us/.

Further information about how to contact applicable data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. 

Data security is implemented through appropriate physical, administrative, and technical safeguards we put in place and operational procedures we follow to protect your personal information. We protect your transactions involving your personal information over the Internet using Secure Sockets Layer (SSL) technology. We restrict access to your personal information in our database to our authorized employees, agents, certain of our authorized affiliates as appropriate or necessary for the purposes set out in Annexes 1 and 2.

Our website may, from time to time, contain links to and from third party websites, including partner networks, advertisers, partner merchants, news publications and retailers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

We do not knowingly collect information from children under the age of 13, nor does our website target children under the age of 13.  If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.

We may modify, alter or update our privacy policy at any time, so we encourage you to review our Privacy Policy frequently. We will not provide individual notice to you of changes to our privacy policy unless we make material changes to how we use your personal information, but when we make updates to our Privacy Policy, we will update the date in this section.