Amplifon S.p.A. and Amplifon Ltd. will be the controllers of the personal information we collect about you when you use our website. This means that these parties determine and are responsible for how this personal information is used.
The processing is overseen by the Data Protection Officer of Amplifon S.p.A., who can be contacted at privacy-UK@earpros.com.
We collect certain personal information that you submit directly to us when you use certain functionalities of the website, such as when you contact us to schedule a consultation or correspond with us by phone, e-mail or otherwise in relation to our products.
We will indicate to you where the provision of certain personal information is required in order for us to process your request or respond to your query. If you choose not to provide such personal information, we may not be able to process or respond to your request.
The information we may request from you includes your contact information (such as your name, full names, addresses, phone numbers, and email addresses) and whether or not you currently use hearing aids.
The table at Annex 1 sets out further details about the categories of personal information we collect about you and how we use that information when you use the website, as well as the legal basis which we rely on to process the personal information.
We may also collect information automatically about your use of our website through software application tools and data files, such as cookies, web log files, IP addresses, device state information, unique device identifiers, device hardware and OS information, and information relating to how the website is functioning.
The table at Annex 2 sets out further details about the categories of personal information we collect about you automatically and how we use that information when you use the website, as well as the legal basis which we rely on to process the personal information.
We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.
We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the website and developing new products and features. We may also share such anonymised and aggregated information with others.
We are not required to obtain your consent for most of the processing activities that we undertake in respect of your personal information.
We may, however, need your consent in limited circumstances for some uses of certain personal information. For instance, in certain circumstances, we may need your consent to use certain sensitive information, such as information about your health. For this purpose, before providing us your personal information you are require to flag the provision of your consent into our website.
You have the right to request from us:
You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
You may ask to exercise your rights by contacting us by sending an e-mail to: privacy-UK@earpros.com.
To help us identify the personal information and respond to your request, please include the following information in any request you send to us to exercise your rights:
Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights. This can be done by providing a scanned copy of a valid identity document or a signed photocopy of a valid identity document.
We will seek to respond to any request relating to your rights within one month of receipt of such request.
Where, given the complexity of the claim or the number of requests received, the above deadline cannot be met, we will inform you of the extended deadline in which we will respond to your request. Such extension may not be more than two months from the date on which we notify you that an extension is required.
Where we do not follow up on your request, we will inform you within the one month deadline of the grounds on which we have based our decision and of you right to refer a complaint to your national data protection authority. If you are in the UK, you can contact the Information Commissioner's Office at https://ico.org.uk/global/contact-us/.
Further information about how to contact applicable data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Last revised: December 9th, 2019
Copyright © 2019 by Amplifon S.p.A. All rights reserved.