Oticon Companion app

If you are facing difficulties with the Companion app, enhance your experience by following these steps:

1. Ensure your Opn devices are upgraded to the latest firmware, version 6.1, introduced alongside Genie 2019.2.
   
2. After installing the Companion app, remove the ON app from all your devices to prevent any conflicts.
3. As a general troubleshooting step for app compatibility issues, make sure that your hearing aids are updated to the newest firmware available.

The Oticon Companion App, tailored for Android users, is a sophisticatedly designed tool that significantly enhances the functionality of Oticon hearing aids.

This comprehensive app is infused with interactive features that aim to improve the day-to-day experience of those with hearing loss. Users can download the app from the Google Play Store and gain access to a variety of controls to customize their hearing experience, including volume adjustment, program selection, and battery life tracking.

The app's "Find My Hearing Aid" feature is a valuable tool for retrieving lost devices, while its HearingFitness™ technology offers insight into hearing habits and provides recommendations for maximizing the use of hearing aids.

The app's compatibility with Android enables direct audio streaming from devices, ensuring users can seamlessly listen to calls and music.

The integration with IFTTT extends the app's capabilities, enabling the hearing aids to connect with a multitude of smart devices and services, thus enhancing the smart living ecosystem.

The Oticon Companion App is thus an essential asset for Android users, offering a customized and superior auditory experience with their Oticon hearing aids.

Apple devices offer built-in controls for Oticon hearing aids equipped with 2.4 GHz Bluetooth® technology, such as the Opn, Siya, Xceed, Xceed Play, Opn S™, and Ruby models.

These controls enable users to adjust their hearing aids directly from their iPhone or iPad, allowing for volume adjustments, program changes, and the activation of the Live Listen feature (which transforms the phone into a remote microphone).

To utilize these features, follow these steps:

1. Navigate to Settings > Accessibility > Hearing Devices on your Apple device and then select your hearing aids.
2. To access the controls quickly, you can set up the Accessibility Shortcut by going to Settings > Accessibility > Accessibility Shortcut, then choose MFi Hearing Devices from the list.
3. Once the shortcut is set up, you can quickly access the hearing aid controls by triple-clicking the side button on iPhone X or later models. On older models, triple-click the Home button.

These steps ensure seamless integration and control of your Oticon hearing aids with your Apple devices, enhancing your auditory experience.

Pairing your hearing aids with the Oticon app is a straightforward process designed to connect your hearing devices directly to the app on your smartphone, allowing for personalized control and adjustments. Here’s a general step-by-step guide to get you started:

1. Download the Oticon App: First, ensure you have downloaded the Oticon app from the Google Play Store or Apple App Store onto your smartphone.
2. Enable Bluetooth on Your Smartphone: Open the settings on your smartphone and turn on Bluetooth. This allows your phone to discover and connect to your hearing aids.
3. Turn Your Hearing Aids Into Pairing Mode: This step varies by hearing aid model. For many Oticon hearing aids, simply opening and closing the battery doors or switching them off and then back on can activate pairing mode. Consult your hearing aid manual for specific instructions related to your model.
4. Open the Oticon App on Your Smartphone: Launch the Oticon app. If it's your first time using the app, it may guide you through the initial setup process, which includes pairing your hearing aids.
5. Follow the In-App Instructions for Pairing: The app will provide step-by-step instructions to find and pair your hearing aids. This usually involves selecting your hearing aids from a list of available devices on the screen.
6. Confirm the Connection: Once your hearing aids are connected to the app, you might need to confirm the pairing on your smartphone. This could involve tapping a pair or accept button on your phone's screen.
7. Customize Your Experience: After successful pairing, you can start using the app to customize your hearing aid settings, adjust volumes, select programs, and more, according to your personal preferences.
8. Troubleshooting: If you encounter issues during the pairing process, ensure your hearing aids are fully charged, restart your smartphone and hearing aids, and try the pairing process again. If problems persist, consult the Oticon app support or your hearing care professional.

Turning off the Oticon app typically means stopping it from running in the background on your smartphone. The process can vary slightly depending on whether you're using an iOS (iPhone) or an Android device. Here’s how you can do it:

For iOS (iPhone):

1. Double-click the Home button (on iPhones with a Home button) or swipe up from the bottom of the screen and pause in the middle (on iPhones without a Home button) to bring up the app switcher.
2. Find the Oticon app by swiping left or right.
3. Swipe up on the Oticon app's preview to close it. This action stops the app from running in the background.

For Android:

1. Open the 'Recent Apps' view by tapping the Recent Apps button (this could be a physical or on-screen button, depending on your device) or by swiping up from the bottom of the screen and holding for a moment on devices with gesture navigation.
2. Locate the Oticon app in the list of recent apps.
3. Swipe the Oticon app off the screen to close it. On some Android devices, you might see a 'Close all' option or may need to tap a 'Close' button, which will stop all apps from running in the background.

Updating the Oticon app ensures you have access to the latest features and improvements. The process varies slightly between iOS and Android devices, but here’s how you can generally keep your app up to date:

For iOS Devices (iPhone and iPad):

1. Open the App Store on your device.
2. Tap on your profile icon at the top right of the screen.
3. Scroll down to see pending updates. If the Oticon app has an available update, it will be listed here.
4. Find the Oticon app in the list and tap Update next to it. If you prefer, you can tap Update All at the top of the list to update all apps with available updates.

For Android Devices:

1. Open the Google Play Store app on your device.
2. Tap on the profile icon in the top right corner.
3. Tap Manage apps & device. Apps with an available update are labeled "Update available."
4. Tap Update next to the Oticon app. Alternatively, you can tap Update all to apply all available app updates.

Automatic Updates:

To avoid manually updating apps in the future, you can enable automatic updates on your device:

1. iOS: Go to Settings > App Store, and toggle on App Updates under AUTOMATIC DOWNLOADS.
2. Android: In the Google Play Store, tap on the profile icon, then Settings > Network Preferences > Auto-update apps, and choose your preferred setting (e.g., over any network or over Wi-Fi only).

Make sure your device is connected to Wi-Fi (if your setting is updated over Wi-Fi only) and is charged or charging, to avoid any interruptions during the update process. If the Oticon app doesn't appear in the update list, your app is likely already up to date. If you're experiencing issues with the app, checking for updates or reinstalling the app might help resolve these issues.