Scrivens hearing aids: models and opinions
Scrivens hearing aids was established in 1938 by brothers Mark and Nicholas Georgevic as an optician business, with its headquarters located in Birmingham. During the 1950s, the company expanded into the hearing aid market, rebranding its hearing aid division as "The Hearing Company" to reflect this new focus. In 2014, the brand reverted to its original name, Scrivens, unifying its identity across both optical and hearing care services. With approximately 300 locations nationwide, Scrivens has grown to become one of the largest hearing care providers in the UK. This article delves into the unique features and services that set Scrivens apart.
Scrivens hearing aid prices and options
Scrivens Opticians & Hearing Care provides a comprehensive range of hearing aids to cater to various needs and lifestyles. Their hearing aids come in different technology levels, offering diverse features and benefits to enhance the hearing experience. Whether users prioritize clarity, noise reduction, or advanced functionalities like mobile phone connectivity, rechargeable batteries, or AI-powered technology, Scrivens has tailored options to meet those preferences.
Technology Levels and Pricing:
Feature | Technology Level 01 | Technology Level 02 | Technology Level 03 |
|---|---|---|---|
| Description |
A Start to Hearing Aids |
Better Hearing in Noisy Environments |
The Best Hearing Available |
| Price for Rechargeable Pair |
From £1,395 |
From £2,695 |
From £3,495 |
| Price for Standard Pair |
From £995 |
From £2,595 |
From £3,495 |
| Model Features |
|
|
|
| Quality According to Reviews |
★★☆☆☆ |
★★★★☆ |
★★★★★+ |
| Notes |
Ideal for users seeking an entry-level solution with essential features. |
Suitable for those who need better hearing in challenging soundscapes |
Designed for premium hearing performance in all environments. |
Additional Benefits:
All Scrivens hearing aids come with a two-year warranty, Essential Care, and lifetime aftercare at no extra charge. Payment flexibility is offered with interest-free credit for devices priced £950 and above, allowing customers to spread the cost over 10 payments starting at just £95 per month. For more information, explore their hearing aid options with expert support from their audiology team.
Scrivens opticians & hearing care
Scrivens NHS hearing aids: a general overview
Scrivens Opticians & Hearing Care is a leading provider of NHS hearing services across the UK, offering free hearing aids to eligible patients. Their comprehensive service includes professional hearing assessments, fitting of high-quality hearing aids, and ongoing aftercare, all funded by the NHS.
- Eligibility and Services: To qualify for NHS hearing aids through Scrivens, patients typically need a referral from their General Practitioner (GP). Once referred, Scrivens' qualified audiologists conduct thorough hearing assessments to determine the most suitable hearing solution for each individual. The provided hearing aids are designed to meet various levels of hearing loss and are accompanied by essential aftercare services, ensuring optimal performance and user satisfaction.
- Accessibility: With over 250 branches nationwide, Scrivens ensures that NHS hearing services are accessible to communities across the UK. Their commitment to local service provision means that patients can receive personalized hearing care close to home.
- Aftercare: Scrivens places a strong emphasis on aftercare, offering regular check-ups and support to NHS hearing aid users. This ongoing care is crucial for maintaining the effectiveness of the hearing aids and addressing any concerns or adjustments needed over time.
For more information on eligibility and services, individuals are encouraged to visit Scrivens' official website or contact their local branch.
Scrivens NHS hearing aids: eligibilty and services
Scrivens Opticians & Hearing Care provides NHS-funded hearing aids and services, ensuring quality and accessibility for eligible individuals. Through their partnership with the NHS, Scrivens adheres to strict clinical standards, offering patients a reliable and professional alternative to hospital-based services. Impressively, 90% of NHS patients rate their service as "very good" or "excellent," with 93% willing to recommend Scrivens to others.
- Eligibility and Access: Scrivens offers an online eligibility checker to help individuals determine if they qualify for NHS hearing aids through their branches. Depending on the area, patients can access these services directly at their local branch or with a referral from their GP.
- Cost and Services: All NHS hearing aids, batteries, and aftercare services are free of charge, fully funded by the NHS. Patients benefit from regular reviews to ensure optimal use of their devices and can visit their local branch anytime for advice or assistance.
- Convenience: Scrivens brings NHS hearing services closer to the community, eliminating the need for hospital visits in many areas. Their local branches provide full hearing assessments and support, making hearing care more accessible and personalized.
For more information, individuals can visit Scrivens’ website or contact their nearest branch.
Scrivens hearing test and earwax removal
Scrivens Opticians & Hearing Care provides comprehensive services, including professional hearing tests and earwax removal, to support optimal auditory health.
- Hearing Tests: Scrivens offers complimentary hearing assessments conducted by qualified audiologists. These evaluations are designed to identify any degree of hearing loss and determine the most suitable solutions for each individual. Regular hearing tests are essential for early detection and management of hearing impairments, ensuring effective intervention and improved quality of life.
- Earwax Removal: Excessive earwax can lead to discomfort and hearing difficulties. Scrivens provides professional earwax removal services to alleviate such issues. Their trained specialists utilize safe and effective methods to clear ear canals, enhancing auditory function and comfort.
- With numerous branches across the UK, Scrivens ensures accessibility to these essential services. For more information or to schedule an appointment, individuals are encouraged to visit Scrivens' official website or contact their local branch.
Scrivens reviews: users' opinions
Scrivens Opticians & Hearing Care receives a range of feedback from customers, reflecting varied experiences across its services and products. On their official website, Scrivens boasts a strong average rating of 4.47 out of 5, based on over 5,000 reviews. Customers often highlight the professionalism and friendliness of staff, with testimonials such as Darren Smith's praise for the Alfreton branch, noting, “Jemma and Ellie went above & beyond to sort out my glasses, great, friendly customer service. 100% satisfied.”
External platforms, however, present a mixed picture. Review Centre reports an average rating of 2 out of 5 from 48 reviews, with 21% of users recommending their services. Common criticisms include inconsistencies in service quality and communication issues.
The 2024 Which Report Ratings highlight persistent challenges in customer satisfaction. While the thoroughness of Scrivens’ hearing tests was well-regarded, customers noted room for improvement in their product range and aftercare services. A significant number of users also reported hearing aid problems. Scrivens primarily offers hearing aids from Bernafon and Starkey, focusing on usability and quality. While many customers appreciate their efforts, there is an opportunity for Scrivens to address concerns regarding aftercare and product variety to improve overall satisfaction.
Scrivens hearing aid models and types
Scrivens Opticians & Hearing Care offers a diverse selection of hearing aids to accommodate various budgets, styles, and levels of hearing loss, ensuring each customer finds a suitable match for their needs.
Hearing Aid Styles:
- Behind-the-Ear (BTE): Worn behind the ear, suitable for a wide range of hearing losses.
- Receiver-in-Canal (RIC): Features a receiver placed in the ear canal, offering a discreet appearance.
- In-the-Ear (ITE): Custom-made to fit within the outer ear, providing comfort and ease of use.
- In-the-Canal (ITC): Fits partly into the ear canal, suitable for mild to moderate hearing loss.
- Completely-in-Canal (CIC): Almost entirely hidden within the ear canal, offering high discretion.
- Invisible-in-Canal (IIC): The smallest type, positioned deep within the ear canal for maximum invisibility.
These options ensure that hearing aids are tailored to individual hearing requirements, lifestyles, and financial considerations. Scrivens collaborates with leading manufacturers, including Starkey Laboratories, ReSound GN, Oticon, and Phonak, to provide the latest hearing aid models that emphasize usability, quality, comfort, and style. To assist customers in selecting the most appropriate hearing aid, Scrivens' expert audiologists are available for consultations. With over 250 outlets across the UK, individuals can visit for a complimentary hearing test and receive professional advice. Additionally, Scrivens offers free NHS hearing aids to eligible patients, enhancing accessibility to essential hearing care services.
Hearing aid repairs and aftercare with Scrivens
Purchasing a hearing aid from Scrivens Hearing Care marks the start of a dedicated partnership. Adjusting to hearing aids involves a period of rehabilitation, as users need time to adapt to the new sounds in their environment. Scrivens’ Hearing Aid Audiologists provide ongoing support throughout this journey, ensuring customers feel confident and comfortable.
Rehabilitation is an essential step in achieving optimal results. Initially, users are encouraged to gradually increase the time spent wearing their hearing aids. To assist in this process, Scrivens offers a follow-up appointment within six weeks of fitting. During this session, the audiologist makes necessary adjustments based on user feedback and answers any questions.
Scrivens hearing aid care packages
To support customers’ daily reliance on their hearing aids, Scrivens provides two comprehensive aftercare plans: Essential Care (included with First Choice range for two years):
- Regular supply of batteries, wax filters, domes, and slim tubes.
- Free cleaning and maintenance support.
Lifetime of aftercare
- Continuous monitoring of hearing and adjustments as needed.
- Ongoing appointments to ensure hearing aids function at their best.
Additional benefits
- 60-Day Satisfaction Guarantee: Customers can resolve concerns or receive a refund within 60 days of fitting.
- 24-Month Warranty: All hearing aids come with a two-year warranty covering manufacturing defects.
- Scrivens prioritizes customer satisfaction, helping users maintain their lifestyle and enjoy improved hearing.
Scrivens hearing aids alternatives
In the UK, alternatives to Scrivens for hearing aid services include major providers such as Specsavers Hearcare, Amplifon, Hidden Hearing, Boots Hearing Care, and Bloom Hearing. These companies, along with independent hearing aid dispensers, offer a variety of hearing solutions to suit different needs and budgets. Unlike some competitors, Scrivens does not disclose hearing aid prices on their website. Pricing information is provided only during in-store appointments, ensuring tailored recommendations based on individual hearing requirements.
Bloom Hearing vs Scrivens Hearing Aids: a comparison
When choosing between Bloom Hearing and Scrivens for hearing aid services in the UK, understanding their differences can help you make an informed decision. Both companies provide hearing aids and related care but differ in their approach, product offerings, and service models.
Bloom Hearing
Bloom Hearing, formerly known as Regional Hearing Services, is a smaller UK hearing aid retailer with approximately 20 branches and 50 dispensers. Acquired by Widex, a Danish manufacturer, Bloom Hearing often promotes Widex devices, which may limit the range of brands offered.
Advantages of Bloom Hearing:
- Nationwide home visiting service, making hearing care accessible and convenient for individuals unable to visit a branch.
- Friendly and personalized service, retaining its roots as a family business.
- Disadvantages of Bloom Hearing:
- Limited product diversity, with a focus on Widex hearing aids due to their affiliation with the manufacturer.
- Smaller branch network compared to competitors.
Scrivens Hearing Aids
Established in 1938, Scrivens operates one of the largest hearing aid retail networks in the UK, with around 300 locations. Originally an optician, the company expanded into hearing care in the 1950s and offers a wide range of services and devices.
Advantages of Scrivens:
- Extensive branch network, ensuring accessibility across the UK.
- Clean, quiet, and comfortable facilities, as reported by customers.
- Disadvantages of Scrivens:
- Poor consumer satisfaction ratings in the latest Which? Report, citing issues with aftercare and product variety.
- Some locations are only staffed a few times a month, limiting appointment availability.
Conclusion
Both Bloom Hearing and Scrivens cater to different needs. Bloom Hearing is ideal for those seeking home-based services, while Scrivens offers broader accessibility through its branch network. However, independent audiologists consistently rank higher in consumer satisfaction due to their impartiality, broader product selection, and transparent pricing.
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