myPhonak app for Phonak hearing aids

Offering an array of beneficial features and distinctive customization choices, myPhonak is a user-friendly smartphone application that comes at no cost. It enables you to manage your Phonak hearing aids effectively, enhances your overall well-being, and effortlessly integrates into your daily routine.

What is the myPhonak app?

The myPhonak app is a smartphone application developed by Phonak, a leading manufacturer of hearing aids and hearing solutions. It is designed to work in conjunction with Phonak hearing aids and other compatible devices to provide users with additional control, customization, and convenience in managing their hearing experiences.

How to download and install myPhonak app

To download and install the myPhonak app, follow these steps:

  1. Access your app store: Open the App Store on your smartphone. For iOS devices, this is the Apple App Store, and for Android devices, it's the Google Play Store
  2. Search for myPhonak: Use the search function within the App Store to find the myPhonak app. You can type "myPhonak" into the search bar and tap on the search result when it appears
  3. Select and download: Once you've found the myPhonak app in the search results, tap on it to open the app page. Then, tap the "Download" or "Install" button to initiate the download process. Follow any on-screen prompts or instructions to complete the installation
  4. Grant permissions: During the installation process, the app may request certain permissions, such as access to your device's microphone or Bluetooth settings. Make sure to grant these permissions to ensure the app functions correctly
  5. Open the app: After the installation is complete, locate the myPhonak app icon on your device's home screen or app drawer and tap on it to open the app
  6. Set up your account: Upon opening the app for the first time, you may need to create a myPhonak account or log in with an existing account. Follow the prompts to complete the account setup process
  7. Pair your hearing aids: If you have Phonak hearing aids or other compatible devices, you'll need to pair them with the app. Follow the instructions within the app to pair your devices via Bluetooth
  8. Explore the features: Once you've completed the setup process, you can explore the various features and functions offered by the myPhonak app, such as adjusting settings, accessing personalized hearing profiles, and more
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myPhonak app instructions

Get the most out of your hearing aids with the myPhonak app! Follow these simple steps to unlock a range of convenient features:

  1. Download and install the myPhonak app from your smartphone's app store
  2. Pair your hearing aids seamlessly via Bluetooth
  3. Access volume adjustments, program switching, remote support, audio streaming, and even find lost hearing aids—all from your smartphone
  4. Explore handy guides and tutorials within the app for quick assistance
  5. Personalize settings to suit your preferences
  6. Stay up-to-date by regularly updating the app for the latest enhancements

myPhonak app compatibility

The compatibility of myPhonak app can vary depending on your smartphone's operating system version and the specific Phonak hearing aid model you have. Here's a general guide:

Phonak app for iOS: The myPhonak app is compatible with iPhones and iPads running iOS 12.0 or later. However, for the best experience, it's recommended to use the latest version of iOS compatible with your device.

Phonak app for Android: The myPhonak app is compatible with Android smartphones running Android 6.0 (Marshmallow) or later. Similar to iOS devices, using the latest available version of the Android operating system is advisable for optimal compatibility and performance.

Phonak tinnitus balance app

The interactive assistance tool designed for managing tinnitus is meant to complement a comprehensive tinnitus management program overseen by a qualified hearing care professional who is knowledgeable about diagnosing and treating tinnitus. This tool allows users to pick from a variety of default sounds available within the app:

  1. Calming sounds like a crackling campfire, gentle chimes, or the serene ambiance of sailing
  2. Ambient sounds such as the bustling harbor, tranquil ocean waves, or soothing rain
  3. Intriguing sounds such as the melodious chirping of a blackbird, the rustic atmosphere of a farmyard, or the rhythmic buzz of cicadas

Alternatively, users can also opt to use sounds from their personal music library on their smartphones. Clients have the option to rate the effectiveness of each sound and discuss these ratings with their hearing care professional in order to fine-tune their personalized sound therapy plan.

myPhonak Junior app

Designed to empower children and prioritise their hearing performance, this hearing aid app for children offers access to Remote Support and Remote Control, while Parental Control allows them to stay involved in their child's hearing journey. Compatible with Sky L, Naída L, Audéo L and CROS L.

  • Parental Control limits unsupervised access to Remote Support
  • Remote Support helps busy families stay in touch with their hearing care professional in a way that fits their lifestyle
  • Caregivers and end-users have access to an optimised time-of-use overview
  • Children can customise settings for school, TV, parties and more
  • Designed for users aged 18 and under, with independent use determined by parents and hearing care professionals
  • New selection of themes for teenagers
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myPhonak Junior: Personalised listening experience

Watch the video for a quick guide on correctly adjusting the volume or muting your Phonak hearing aids using myPhonak app. Delve into noise reduction and speech focus functions.

myPhonak app's features

Below is a summary of the cutting-edge features introduced in the latest Phonak app update:

Ease of use and security


Users with a myPhonak account can now opt for added security through Two-Factor Authentication1. Besides entering a password, this feature mandates users to input a code sent to their registered email or mobile number. Setting up this security layer involves three simple steps:

  1. Log in to your myPhonak account
  2. Select the alternative verification method: either email or phone
  3. Enter the received verification code

Personalised hearing experience


Set your hearing aids to your preferred volume level and select programs tailored to specific listening situations that accommodate your individual hearing requirements. Key features encompass:

  • Adaptive noise cancellation, speech enhancement, and other functions
  • Three pre-defined scenario-based programs from Phonak Target, such as Restaurant, TV Watching, and Music

Remote fittings


Rest assured that you have the option to reach out to your hearing care provider for extra assistance whenever necessary, with the following capabilities:

  • Easily accessible remote video consultations
  • Immediate adjustments to your hearing aids in any setting
  • Remote hearing assessments available via AudiogramDirect

Health-tracking features


Numerous health-monitoring capabilities inspire and encourage you to achieve your hearing wellness objectives. Additional functionalities include:

  • A detailed overview of your health information
  • Features like Steps, Activity Levels, Heart Rate Tracking, and Distance Covered
  • Optional setting of goals for Steps and Wearing Time in various sound environments
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FAQs about myPhonak app

Does Phonak have a find my hearing aid app?

Yes, Phonak offers a feature called "myRogerMic" which allows users to locate their Phonak hearing aids using their smartphone. This feature is part of the myPhonak app. With myRogerMic, users can trigger a sound signal from their hearing aids to help locate them if they are misplaced. It's worth noting that this feature relies on the hearing aids being within Bluetooth range of the smartphone running the myPhonak app. If the hearing aids are out of range, this feature may not work. Additionally, not all Phonak hearing aids may support this feature, so it's best to check with Phonak or your hearing care professional for specific compatibility details.

Why does myPhonak app keep disconnecting?

The myPhonak app may disconnect for several reasons. Here are some common reasons and troubleshooting steps:

  1. Bluetooth connection issues: The app may disconnect if there are Bluetooth connectivity issues between your smartphone/device and your hearing aids. To troubleshoot: Make sure your hearing aids are powered on and within the Bluetooth range of your smartphone. Check if there are any obstacles or interference between your hearing aids and your smartphone, as these can affect Bluetooth connectivity. Ensure that Bluetooth is enabled on your smartphone and that it is not connected to multiple devices simultaneously, as this can sometimes cause conflicts.
  2. App compatibility: Ensure that your smartphone/device and the myPhonak app are both up-to-date with the latest software updates. Sometimes, outdated app versions or operating system versions can cause compatibility issues leading to disconnections.
  3. Battery levels: Low battery levels in either your hearing aids or your smartphone can cause connectivity issues. Ensure that both your hearing aids and smartphone have sufficient battery levels.
  4. Signal interference: Nearby electronic devices or environments with high electromagnetic interference can disrupt Bluetooth connections. Try moving away from such environments or devices.
  5. App permissions: Make sure that the myPhonak app has all the necessary permissions enabled on your smartphone, particularly Bluetooth and location permissions if required by the app.
  6. Restart devices: Sometimes, simply restarting both your smartphone/device and your hearing aids can resolve temporary connectivity issues.
  7. Contact support: If you've tried the above steps and are still experiencing disconnections, contact Phonak customer support for further assistance. They may be able to provide specific troubleshooting steps or recommend additional actions based on your situation.

How to turn off myPhonak app?

To turn off the myPhonak app, you can simply exit or close the app on your smartphone or device. Here's how you can do it on different platforms:

1. iOS:

  •    Double-click the Home button to bring up the App Switcher
  •    Swipe left or right to locate the myPhonak app
  •    Swipe up on the app card to close it

2. Android:

  •    Open the Recent Apps screen by tapping the Recent Apps button (usually a square or rectangle icon) or by swiping up from the bottom of the screen
  •    Swipe left or right to find the myPhonak app
  •    Swipe the app card left or right, or tap the Close or X button to close it

Once you've closed the app, it should no longer be running in the background, effectively turning it off.

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